Parent Issues and Concerns Policy and Procedures

As evident with our program statement, we support positive and responsive interactions among children, parents/guardians, childcare providers, and staff. We also foster engagement in having ongoing communication with the parents/guardians about the program and their child(ren). Our staff are taught to engage with the parents/guardians in conversations regarding the child(ren) in a pleasant manner that fosters a positive experience every time. Parents are encouraged to engage in our childcare centre and regularly discuss what their child(ren) are experiencing with our program.

Any concerns regarding your child’s care at We B Kidz should be discussed with the classroom teacher first. If you are not comfortable discussing the issues directly with your child’s classroom teacher for any reason, the supervisor is always available to listen and address your concerns. Our goal is to come to a mutually agreeable resolution for your concern as soon as possible. A primary response to your concern will be provided within 3 business days. Some issues may require more evaluation and we may need more time to address your concerns fully. If this is the case, you will be informed of the process. Issues/concerns may be brought forward verbally or in writing (via email or on our website). Responses and outcomes will be provided verbally, or in writing upon request. 

Here are steps that teachers would take when an issue or concern is brought to their attention:

  1. Document the concern in the communication log.
  2. Inform the supervisor.
  3. Develop a plan to address the concern.
  4. Provide a response to the parent within 3 business days.
  5. Document the result and the plan to respond to the parent’s concern in the communication log.

Here are steps that the supervisor would take when an issue or concern is escalated to her:

  1. Document the concern in the supervisor log.
  2. Develop a plan to address the concern and educate teachers about the resolution plan.
  3. Provide a response to the parent within 3 business days.
  4. Document the result and the plan to respond to the parent’s concern in the supervisor log.

Issues/concerns may be brought forward verbally or in writing. Responses and outcomes will be provided verbally, or in writing upon request. The level of detail provided to the parent/guardian will respect and maintain the confidentiality of all parties involved. The person who has the reasonable grounds to suspect that a child is, or may be, in need of protection must make the report directly to a children’s aid society. The person must not rely on anyone else to report on his or her behalf.

Confidentiality

Every issue and concern will be treated confidentially and every effort will be made to protect the privacy of parents/guardians, children, staff, students and volunteers, except when information must be disclosed for resolving the issue or for legal reasons (e.g. to the Ministry of Education, College of Early Childhood Educators, law enforcement authorities or a Children’s Aid Society). 

Conduct

Our day care centre maintains high standards for positive interaction, communication and role-modeling for children. Harassment and discrimination will therefore not be tolerated from any party.

If at any point a parent/guardian, provider or staff feels uncomfortable, threatened, abused or belittled, they may immediately end the conversation and report the situation to the supervisor and/or licensee.

Escalation of Issues or Concerns:

Issues/concerns may also be reported to other relevant regulatory bodies (e.g. local public health department, Ministry of Education, police department, Ministry of Environment, Ministry of Labour, fire department, College of Early Childhood Educators, Ontario College of Teachers, College of Social Workers etc.) where appropriate.